Shipping policy
Effective Date: August 2026
Welcome to Zavions! We are committed to delivering your orders quickly, safely, and reliably across the United Arab Emirates. Please review our shipping policy below.
Shipping Locations
We currently ship across all Emirates in the UAE, including:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
- Al Ain
Processing Time
All orders are processed within 1–2 business days after your order has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
- Dubai: 1–2 Business Days
- Other Emirates: 2–4 Business Days
Delivery times may vary during holidays, promotional campaigns, or due to unforeseen courier delays.
Shipping Charges
- Free Shipping on selected products and promotions.
- Standard shipping charges (if applicable) will be displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking information (where available).
Cash on Delivery (COD)
We offer Cash on Delivery (COD) on eligible orders within the UAE.
Please ensure someone is available to receive the order at the provided shipping address.
Incorrect Shipping Information
Please make sure your shipping address and contact information are accurate before placing your order.
Zavions is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delivery Delays
While we strive to deliver every order on time, unexpected circumstances such as:
- Weather conditions
- Public holidays
- High order volumes
- Courier service delays
may occasionally affect delivery times.
We appreciate your patience and understanding.
Damaged or Missing Items
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your package.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the package and product
- A brief description of the issue
Failed Deliveries
If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, our courier may attempt redelivery or contact you to arrange another delivery.
Additional delivery charges may apply for repeated delivery attempts.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Email: support@zavions.com
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)
Thank you for shopping with Zavions. We appreciate your trust and look forward to serving you.